It's always fantastic to receive customer feedback (whether good or bad). The team at aql were delighted to receive a substantial testimonial from St Andrews University who have just started to roll out JANET 3G - the 3G mobile data service powered for the Education community, which is 'powered by' aql.
Some may not associate a University approaching its 600th Anniversary with leading edge technology and modern working practices. However, at the University of St Andrews they are in the process of a major transformational change programme, embracing leading edge technology and systems wherever they can to leverage business benefit. One such example is the provision of iPads for staff providing ubiquitous access to corporate applications and data wherever they are.
As a leading institution with global reach, many staff spend time both traveling and also working internationally - The University of St Andrews needed a solution that would provide access to their existing applications and data globally and have the back up to support this.
aql supplied JANET 3G Micro-SIMS for use in staff iPads. The tariff was on a pay as you use basis, meaning that billing would only occur for the data that was used. Dedicated JANET 3G support staff were also on hand.
Senior staff at the University of St Andrews trialled the JANET 3G enabled iPads devices in Scotland and also in the USA, they were able to access the data/ applications that they required with minimal fuss and were left more than satisfied by the service and level of support received.
Steven Watt, Chief Information Officer, University of St Andrews stated “aql responded and exceeded my expectations with all aspects of their service. The micro SIM cards arrived before 9am the next day and with them being preconfigured, they were quickly installed and operational”.
Stephen continued “The solution provided by aql is already delivering significant business benefits as it easily integrates with our existing ICT environment without being committed to a lengthy and restrictive contract should we wish to adapt the solution further.”
“The service worked flawlessly and myself and my colleagues quickly benefited from always on connectivity to our email, calendar and other corporate information. When we did encounter some issues in North America with access to a mobile network aql staff were very responsive and a resolution was found and quickly applied to the SIM card restoring service promptly for my colleagues.” Adding “The network coverage provided by the service was excellent, making the overall experience a very positive one. It's reassuring to know the system is supported by a dedicated team at aql meaning that my own staff can focus on delivering other business solutions as part of our e-enablement and ICT enhancement programmes”