Our Security Culture

At aql our success is built on security. Our commitment to security lies at the heart of everything we do; that’s why we’ve been a trusted supplier of telecommunications and data services since 1998.

aql‘s information security management system is certified to the international ISO 27001 standard, signifying that all of our client data is totally safeguarded against any potential threat. In addition to this, all key aql staff hold British Government NSP (National Security Vetting) clearance and Metropolitan Police Non-Police Personnel Vetting (NPPV) certificates.

aql datacentres are protected by state of the art intrusion detection systems and all of our services are delivered over fully encrypted secure data channels, including the aql.com web portal and all of our application programming interfaces (APIs). Any customer information sent over public or private networks is protected by secure encrypted protocols.

Client data stored on aql’s network is safeguarded against loss through power failure by diesel-powered backup generators, which in turn are backed up by an uninterruptable power supply (UPS).

Our network is fault tolerant and load balanced in a high availability configuration, so our customers can be confident that it is as reliable as it is secure. aql have a multi-site presence both inside and outside London. Each of our points-of presence (POPs) is connected by a resilient ring and has multiple connections to various mobile network service and transit providers to ensure that client data is secure yet available when needed. Resilient peering with our customers is made possible through the use of multiple-vendor resilient edge-routers at all of our sites 

We monitor 600,000 quality and security related metrics each day, including hardware, network and application layer attributes to ensue that our systems perform to the high standards we pride ourselves on. 

We’re so confident in the security and reliability of our network that we offer a 100% availability service level agreement to all of our customers who connect to three or more aql POPs.

aql are recognised by Ofcom as a Provider of Electronic Communications Networks (PECN) and are member of Nominet, RIPE, LINX,  the Internet Telephony Services Providers’ Association (ITSPA) and the London-based Internet Exchange Point (LONAP). aql are also members of the Communications and Internet Services Adjudication Scheme (CISAS) and employ and in-house legal and regulatory affairs lawyer in order to ensure compliance with all legislation, including that pertaining to telecommunications.