Why is there a delay between sending a message and receiving the delivery report ?

Whilst there will always be some delay between sending messages and receiving delivery reports this is usually only a few minutes (or even seconds) where you are using premium route messages.

Messages sent out on the standard route may be subject to longer delays since their cost does not include internetworking fees. As such delivery reports are not always received even though messages are actually delivered to destination handsets.

If you experience significant delays between sending messages and receiving delivery reports on premium route messages then this may be the result of a number of factors affecting either the initial message when it enters the UK network or affecting the delivery report whilst in transit back to sms2email.

These delays can be caused by problems such as poor network coverage (due to poor signal or high traffic) or handset failure (due to battery or a full message 'inbox').

More help available from technicians via our online support system.