Account Manager

About us

aql is a fast-paced, rapidly growing and award-winning wholesale telecommunications and data centre company based in Leeds city centre. We provide services to many UK telecommunications operators and to thousands of large retail, government and other high-profile organisations.


We are currently looking for a highly motivated, enthusiastic and adaptable Account Manager to join the Account Management team in our Leeds city centre offices.

You will report into the Account Director and work within a team of enthusiastic and driven Account Managers.

Responsible for

  • Being lead point of contact for any and all matters specific to your customers.
  • Building and maintaining strong, long-lasting customer relationships.
  • Developing a trusted advisor relationship with key customer stakeholders and executive sponsors.
  • Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
  • Identifying opportunities to cross-sell and up-sell complementary products.
  • Evaluating and negotiating commercial opportunities with existing customers.
  • Forecasting and tracking key account metrics.
  • Assisting and owning customer requests or issuing escalations as needed.
  • Meeting monthly cross-sell and up-sell targets.


  • Are degree educated or equivalent.
  • Have excellent customer service skills and a track record to prove it.
  • Are able to build rapport and maintain strong relationships.
  • Are highly organised.
  • Preferably have experience in account management, but this is not essential if you can demonstrate great customer service and care experience.
  • Possess a full UK driving licence.


  • Convenient location in South Bank, a five-minute walk from the station
  • On-site gym
  • Cycle to work
  • Free fruit every Monday and Wednesday
  • Free payday company breakfast
  • Healthcare cash plan
  • Employee Assistance Programme
  • Pension
  • Free access to events held at Salem Chapel