IT Manager

aql is a fast-paced, rapidly growing and award-winning datacentre and wholesale telecommunications company based in Leeds city centre. We provide services to many UK telecommunications operators and to thousands of large retail, government and other high-profile organisations.

We are looking for an experienced IT support professional to join us in this varied and hands-on role, to be responsible for the day-to-day running of internal IT, ensuring constant availability, reliability and control of internal technical equipment and platforms in line with strategic and operational objectives.

Responsibilities

  • Responding to internal IT requests, providing solutions and owning the resolutions
  • PC Desktop build (Cases, PSU, motherboards, RAM, HDDs)
  • Laptop set-up (Windows and Macs)
  • Hard drive encryption
  • Asset management and tagging
  • Maintenance of Active Directory, domain and user admin
  • Management of ESET Antivirus
  • Office 365 user and licence management
  • Management of Google Calendar, Confluence and Jira user access and permissions
  • Rocket Chat and VPN installations
  • Management of users, departments and call queues on PBX phone system
  • Installation of Seneca and Sage (external support)
  • Assisting in set-up and training of event AV systems
  • New starter IT inductions
  • General updates to staff systems and permission changes
  • Diagnostics and repair of installations

The ideal candidate will have:

  • Familiarity with Linux CLI and basic Linux administration skills
  • An excellent all-round technical knowledge of PC hardware and software
  • An excellent technical knowledge of Apple IOS and Windows
  • Sound previous experience in an IT support role supporting multiple users
  • Excellent troubleshooting / problem-solving skills
  • The passion to continuously improve and keep up to date with technology advances within the industry
  • Good stakeholder engagement and strong interpersonal and communication skillsDesirable

Benefits

  • Convenient location in South Bank, a five-minute walk from the station
  • On-site gym
  • On-site parking
  • Cycle to work
  • Table tennis and table football
  • Free fruit
  • Free payday company breakfast
  • Healthcare cash plan
  • Employee Assistance Programme
  • Monthly socials
  • Corporate MCard annual pass scheme