Junior Network Engineer

aql is a fast-paced, rapidly growing and award-winning datacentre and wholesale telecommunications company based in Leeds city centre. We provide services to many UK telecommunications operators and to thousands of large retail, government and other high-profile organisations.
As a network engineer you’ll have responsibility for setting up, developing and maintaining computer networks within AQ companies. You’ll offer support to users, who can be staff, clients, customers or suppliers, and troubleshoot any problems that arise. You may, in some cases, also be involved in designing new networks.
Your aim is to ensure the integrity of high availability network infrastructure to provide maximum performance for your users whilst maintaining best security practices.

Networks can include:

  • Computer
  • Server
  • Externally managed infrastructure
  • Firewall/router/switch (L2/L3 networks)

You will be working as part of the Technical Operations Team and also working on sole projects.

Types of networks:

  • LANs
  • WANs (OSPF and BGP)
  • WLANs
  • MPLS (VPLS, LSP and LDP)
  • SAN
  • VoIP
  • VPN
  • L2TP

Responsibilities:

As a network engineer, you’ll need to:

  • Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards. AQ companies are vendor agnostic, and among others you will be working with Cisco, Ubiquiti, Brocade, Juniper
  • Design and implement new solutions and improve resilience of the current environment
  • Maximise network performance by monitoring performance, troubleshooting network problems and outages, schedule upgrades and collaborate with network architects on network optimisation
  • Undertake data network fault investigations in local and wide area environments using information from multiple sources
  • Secure network systems by establishing and enforcing policies, and defining and monitoring access
  • Support and administer firewall environments in line with IT security policy
  • Report network operational status by gathering and prioritising information and managing projects
  • Upgrade data network equipment to the latest stable firmware releases
  • Cconfigure routing and switching equipment, hosted IP voice services and firewalls, VPNs
  • Provide remote support to on-site engineers and end users/customers during installation
  • Provide remote troubleshooting and fault finding if issues occur upon initial installation
  • Undertake capacity management and audit of IP addressing and hosted devices within data centres
  • Liaise with project management teams, third-line engineers and service desk engineers on a regular basis
  • Speak to customers via email and phone for initial requirement capture.

What to expect:

  • The work is office-based, although you may occasionally need to work across different customer sites and third-party datacentres.
  • Customers operate throughout the UK in organisations with both simple and sophisticated IT systems, requiring either managed services or a consultancy.
  • The job can be challenging, particularly when things go wrong, as companies are dependent on their computer networks.
  • Friendly and welcoming office atmosphere. The Network team is deeply integrated with the other Engineering teams.
  • The engineering teams are big on following processes and making life easier through implementing automation and processes to support internal needs as well as customer requirements.

Working hours:

  • You will typically work a standard week 08:50 – 17:10.
  • You will also be on call outside office hours, at weekends or in the evenings, as an on-call rota applies.

Qualifications:

  • Computer Science degree would be an advantage
  • Computer software/computer systems engineering, good linux CLI orientation
  • Network security management
  • Willingness to gain new qualifications in related fields to support business growth
  • Cisco, Juniper, F5, Unifi/Ubiquiti, and other Computer Systems or Networks accreditations are to your advantage

Required:

  • An up-to-date knowledge and understanding of the business and industry needs, as well as the technical demands
  • To recognise the importance of customer focus and/or of serving the needs of the end user
  • Excellent communication skills, particularly the ability to communicate with staff who aren’t technically trained
  • The skill to take on a variety of tasks and pay attention to detail
  • Analytical and problem-solving ability
  • Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organisation
  • Organisational skills and the ability to prioritise your workload.
  • Experience in MPLS, L2TP and SAN technologies is not required, but is advantageous.

Experience:

  • Relevant work experience, previous network engineer roles supporting business and client networks nationally.
  • Experience in related areas such as IT support, service and repair can be useful if you want to move into network engineering.
  • Being on the user end of IT systems is also helpful as this will give you an idea of the types of problems that may arise.

Salary and benefits:

  • £24,000 to £28,000.
  • Convenient location in South Bank, a five-minute walk from the station
  • On-site gym
  • On-site parking
  • Cycle to work
  • Table tennis and table football
  • Free fruit
  • Free payday company breakfast
  • Healthcare cash plan
  • Employee Assistance Programme
  • Monthly socials
  • Corporate MCard annual pass scheme