Technical Operations Engineer

About aql

Our mission is to empower a better-connected society by providing innovation which enables and underpins seamless communications between cities, communities, people and businesses.

We’re the engine behind many global brands and have been a trusted hidden partner for tens of thousands of businesses from startups to scale-ups.

We handle millions of text messages a day, millions of voice minutes, hundreds of thousands of remote connected devices. We also are the enablers behind the first significant northern internet infrastructure, handling many hundreds of Terabits of capacity.

A common thread running through all of our products and services, particularly so during this pandemic, is that we’re enabling smart companies to get to market quicker with innovative services to help every sector work better.

Job role, duties & responsibilities:

We provide services to many UK telecommunications operators and to thousands of other organisations, such as retail and government.

As a Technical Operations Engineer, you will be responsible for installation and maintenance of customer connections. You will also work on internal setups and projects. Other duties include systems maintenance (Including Linux and Windows), dealing with customer escalations and data centre network provisioning..

You will be asked to take part in an on-call rota providing 24/7 support, and interacting with our customers, suppliers, contractors, senior management and directors; therefore excellent communication skills, and the ability to work to deadlines with flexible hours are essential.

Our customers trust us with their sensitive data: You must be able to pass the UK Government Security Vetting.

Essential skills, knowledge and/or experience:

We are looking for someone with a true passion for technology, who enjoys putting the customer first and is constantly looking to improve and innovate.

  • Experience in Linux System administration – experience in Windows is also desirable.
  • Knowledge of computer networking
  • Effective problem solver
  • Excellent organisational skills
  • Ability to work both in a team and on own initiative
  • Excellent communication skills (both verbal and written) with the ability to write and present documentation of projects and systems.

Benefits:

  • Remote working
  • Competitive salary
  • Healthcare cash plan
  • Employee Assistance Programme
  • Pension scheme
  • Historical and inspiring head office in Central Leeds
  • Annual travel pass if needed

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