Privacy policy

Please review our security policy statement (PDF, 277Kb).

We are registered data users under the Data Protection Act, number X4464172.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order, and secondly, to provide you with the best possible service. We will email you in the future only in relation to changes in our service which affect you. We will not pass your email address to other trusted traders unless you agree. The type of information we will collect about you includes: your name, address, phone number, email address, and credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. We also use "cookies" which would be stored on your browser. These cookies have a finite lifetime and do not store or pass to your browser any credit card information. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at

Complaints procedure

If you have any complaints relating to any aspect of the aql service, please email Please state clearly the nature of the complaint or suggestion (e.g. billing, support, setup time). We will acknowledge your complaint within five working days and issue a tracking number. We will use the tracking number in all future communications. You will also be assigned a contact name who will be responsible for keeping you informed of the progress of any complaint. Once (aq) offers a resolution to your complaint, you may decide whether or not it is acceptable. In such cases, we will endeavour to offer reasonable alternative solutions.